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Warranty Terms & Conditions

All manufacturers or importers are responsible for the warranty of their products distributed through Total Commercial Equipment. The warranty terms and conditions, and the process for making a warranty claim, can vary significantly between manufacturer or importer.

Please make sure you review the information relevant to the product you have purchased before lodging a warranty claim.

Click here for all Extended Warranty claims and information.

Anets

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Anets. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Anets Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769. 

Birko

For the fastest response time in making a warranty claim on a Birko product, please contact their Service Department on 1300 724 955. The model number and serial number of the defective product must be provided in order to process your claim.

Alternatively you can contact us on 1300 355 769 and our Service Department can lodge the claim on your behalf. 

A copy of the Birko Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Bonn Appliances

If you are having problems with a Bonn Appliances product that is still within the warranty period please contact them direct on (07) 3390 4185. The model number and serial number of the defective product must be provided in order to process your claim.

Bromic

Bromic require that their Warranty Request Form is completed prior to the scheduling of your service call. 

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Bromic on your behalf. 

A copy of the Bromic Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769. 

CookTek

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including CookTek. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and CookTek Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Culinaire

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Culinaire. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Culinaire Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Electmax

Electmax is imported by Federal Equipment Distributors (F.E.D.) who require that their Warranty Request Form is completed prior to the scheduling of your service call. 

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to F.E.D. on your behalf. 

A copy of the Electmax Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Electrolux

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Electrolux. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Electrolux Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Exquisite Marketing Australia

If you are having problems with an Exquisite product and it is still within the warranty period please contact our Service Department on (08) 8363 5282. The model number and serial number of the defective product must be provided in order to process your claim.

A copy of the Exquisite Marketing Australia Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Gasmax

Gasmax is imported by Federal Equipment Distributors (F.E.D.) who require that their Warranty Request Form is completed prior to the scheduling of your service call. 

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to F.E.D. on your behalf. 

A copy of the Gasmax Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Important note - it is a F.E.D. requirement that all gas equipment must be commissioned by an authorised gas fitter. The warranty will be suspended if this is not followed. For more details please call us on 1300 355 769.

Goldstein Eswood

To submit a warranty claim, Goldstein Eswood require that they are contacted as soon as the fault is identified on 1800 013 123. The model number and serial number of the defective product must be provided in order to process your claim.

Alternatively, you can contact our Service Department on 1300 355 769 and we can submit the claim on your behalf. 

A copy of the Goldstein Eswood Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Hobart Food Equipment

To submit a warranty claim with Hobart Food Equipment please contact them direct on 1800 462 278. The model number and serial number of the defective product must be provided in order to process your claim.

A copy of the Hobart Food Equipment Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Koldtech

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Koldtech. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Koldtech Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Luus

For the fastest response time in making a warranty claim on a Luus product, please contact their Service Department on 1800 993 168. The model number and serial number of the defective product must be provided in order to process your claim.

Alternatively you can contact Total Commercial Equipment on 1300 355 769 and we can lodge the claim on your behalf. 

A copy of the Luus Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Meiko

If you are having problems with a Meiko product and it is still within the warranty period please contact our Service Department on 1300 355 769. The model number and serial number of the defective product must be provided in order to process your claim.

A copy of the Meiko Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Metro

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Metro. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Metro Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Other brands imported by Federal Equipment Distributors

Federal Equipment Distributors (F.E.D.) are the importers of the following brands:

  • Thermaster
  • Thermatech
  • Electmax
  • Gasmax
  • Frymax
  • Primax
  • Garbin
  • Convectmax
  • Bellevista
  • Corolla
  • Trident
  • Omniwash
  • Toughmix
  • Tyrone
  • Matadore
  • Vacpac
  • Modular Systems

F.E.D. require that their Warranty Request Form is completed prior to the scheduling of your service call. 

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to F.E.D. on your behalf. 

A copy of the Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Important note - it is a F.E.D. requirement that all gas equipment must be commissioned by an authorised gas fitter. The warranty will be suspended if this is not followed. For more details please call us on 1300 355 769.

Primus

If you are having problems with your Primus product and it is still within the warranty period please contact our Service Department on 1300 355 769. The model number and serial number of the defective product must be provided in order to process your claim.

A copy of the Primus Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Roband Australia

If you are having problems with a Roband Australia product that is still within the warranty period please contact their Warranty Department on 1800 268 848. The model number and serial number of the defective product must be provided in order to process your claim.

Robot Coupe

If you are having problems with your Robot Coupe product and it is still within the warranty period please contact our Service Department on 1300 355 769. The model number and serial number of the defective product must be provided in order to process your claim.

A copy of the Robot Coupe Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Simply Stainless

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Simply Stainless. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Simply Stainless Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Skope

Skope require that their Online Claim Form is completed prior to the scheduling of your service call. Alternatively you can call their Customer Service team on 1800 121 535. Getting in touch directly with Skope will ensure the fastest response time to your claim. The model number and serial number of the defective product must be provided in order to process your claim.

If however you would prefer us to lodge the claim on your behalf please contact our Service Department on 1300 355 769.

A copy of the Skope Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Smeg Food Service

If you are having problems with your Smeg Food Service product and it is still within the warranty period please contact our Service Department on 1300 355 769. The model number and serial number of the defective product must be provided in order to process your claim.

A copy of the Smeg Food Service Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Thermaster

Thermaster is imported by Federal Equipment Distributors (F.E.D.) who require that their Warranty Request Form is completed prior to the scheduling of your service call. 

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to F.E.D. on your behalf. 

A copy of the Thermaster Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.

Woodson

Stoddart Manufacturing is the manufacturer and importer of a large range of brands, including Woodson. 

Stoddart require that their Warranty Request Form is completed prior to the scheduling of your service call.

For the fastest response we suggest submitting the completed form online. Alternatively you can email us via our Contact Us Form or phone us on 1300 355 769 and our Service Department will log your claim and forward it to Stoddart on your behalf. 

A copy of the Stoddart and Woodson Warranty Terms and Conditions was provided with your equipment. If you no longer have this available you can request a current copy by calling us on 1300 355 769.